Free shipping on orders over $150 to Canada and the USA

If there are any mistakes with your order, please contact me at thecreativeknitter18@gmail.com within 5 (five) days of receiving your order. I will do my best to correct any mistakes.

Please note, in all other instances, sales are considered final. I do my best to display reasonably accurate photos of the yarn. However, color settings vary on different devices. Please review the individual details for each listing before making a purchase, and double check the base information to make sure you are selecting what you would like.

RETURNS

In order to be eligible for return, your yarn must be in the state that you received it in: clean, unused, smoke-free, and in skein-form (or a flat hank for vacuum sealed shipping). If yarn has been exposed to smoke, wound into a cake or ball, or otherwise altered, it is not returnable under any circumstances. 

Eligible returns must be requested by email within 5 days of receiving your yarn. Request may be made by emailing me at thecreativeknitter18@gmail.com.

Once I have received your request, I will let you know how to return the item(s). Please do not ship any returns to me without first contacting me.

REFUNDS

Once your return is received,  I will inspect it, and will notify you as to whether or not I can approve your refund.

If you are approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

You will be responsible for paying for your own shipping costs for both the purchase and return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping from your initial purchase will not be included in your refunded amount.

If you are shipping an item over $75, tracked and/or insured shipping is advised.  I will not be held responsible for any returned packages that get lost in the mail, and refunds will not be issued for returns that I do not receive.