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Free shipping on orders over $250 to Canada & US

FREQUENTLY ASKED QUESTIONS

You've got questions, we've got answers!

General

Sign up for our newsletter to receive 20% off your first order. We do occasionally have promotions. Follow along with us on Instagram at @thecreativeknitter for the latest updates on any active sales.

We want you to love your products just as much as we love them. Please contact us at hello@thecreativeknitter.com with the details of your order if you are not completely satisfied. All inquiries about returns are dealt with on a case by case basis. 

All sale and clearance items are final sale.

See our refund policy for more information.

You can contact us via email at hello@thecreativeknitter.com or through our website contact form.

SHIPPING

We do our very best to have orders processed and shipped within 2 to 3 business days of being placed. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. 

We currently offer tracked shipping via Canada Post, UPS, and Purolator. Upon fulfilment of your order, your tracking number will be emailed to you.

*If you require a rush on your order, please leave us a note to seller or send us an email with your order number and details.

See our shipping policy for more information.

Yes. We offer local pickup at our store location in Ridgeway, Ontario. You can select this option at checkout and more information will be provided to you.

We offer shipping to the following countries at this time:

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Sint Maarten, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States (11 rates in 7 profiles), Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

See our shipping policy for more information.

Camp Create

Camp Create is a weekend retreat held annually at Cave Springs Camp in Beamsville, Ontario.

This retreat is all about creativity, connection and community! And of course, relaxation. We want everyone to enjoy a little downtime, have fun knitting and crocheting and enjoy a weekend away with other fibre enthusiasts.

Camp Create is a completely inclusive event that has welcomed over 40 people in prior years. We are, however, limited to space and need to keep the guest count at a manageable number.

I know space is limited and as much as I wish we could have everyone attend, that just isn't possible. Oh how I wish it was!

Previous retreat attendees will be invited to return each year - this does not guarantee a spot as we have more previous attendees than available space. If we have available spots remaining once previous guests have registered, invitations to attend will be sent to our wait list.

If you would like to be added to the wait list for any openings that become available at upcoming retreats, please email us at hello@thecreativeknitter.com with 'Camp Create Wait List' in the subject line. You will receive a confirmation email letting you know that you have been successfully added to the wait list.

The next Camp Create weekend is October 3-5, 2025.

Camp Create is held once per year, in the fall months.

We also do a summer social event in the summer months that is open to everyone to attend. It's a day event that allows us to connect, create and share in community. It's a great option if you are unable to attend the weekend retreat.

We try to keep costs as low as possible to attend the weekend retreat and also offer split payments. Costs for each year will be included in the event details for that specific year and sent with retreat details in the invitation email.

Registration invitation emails for our 2025 Camp Create weekend will be sent in June 2025.

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